If you need assistance with any KCTC service, please contact us using the following information:

Phone:
319-656-3668

Business Hours:
Mon-Fri 8:00am-5:30pm

Technical Support Email: 
support@kctc.net

Billing Support Email: 
billing@kctc.net

For answers to frequently asked questions, please choose one of the topics below:

What is the Federal Universal Service Charge (FUSC)?

The federal government has established national programs to support the provision of telecommunications services to schools, libraries, rural health-care providers, low-income customers, as well as customers living in rural, insular, and high-cost areas.

As a result of recent judicial action and federal regulatory response affecting the collection of funds supporting these programs, Kalona Cooperative Technology Company charges a Federal Universal Service Charge (FUSC) on all customers.

The amount of the monthly surcharge will vary depending upon your choice of telecommunications services and the number of telephone lines you have. Generally, the surcharge will be applied per telephone line. However, customers using dedicated interstate special-access circuits (for example, DSL customers) will be assessed a percentage of their monthly interstate service amount.

What does the Wire Maintenance Contract (WMC) do for me?

WMC is a service that insures any existing wiring in your home. All wiring from the NID, or box outside your home, up to the interior jacks is covered. Connected cords and equipment are not covered.

What is the “End User Charge” on my KCTC phone bill?

“Commonly referred to as the “End User Access” charge on your bill, this charge is part of the FCC’s ongoing effort to promote a competitive framework for the U.S. telecommunications industry.” This fee is regulated and capped by the Federal Communications Commission (FCC), not by state public utility commissions. It is not a tax or a fee charged by the government. The purpose of the charge is to ensure that all Americans can afford at least a minimal level of basic telephone service, regardless of a rural or urban location.

What are capital credits?

One of the benefits of being a cooperative member is that you are entitled to receive a portion of the cooperative earnings. A patronage refund is a way of distributing the cooperatives net income to its members. Patronage refunds issued in the form of allocated surplus can only be retired, or paid to members, upon approval of the board of directors. Each time a patronage distribution is issued, the cooperative will notify eligible members of their refunds.

What is a cooperative?

“An organization owned collectively by members who share in its benefits.” Kalona Cooperative Technology Company was established by its members to provide themselves with a vitally needed telecommunications service. This will provide member’s economic and community standards and will also provide significant long-range benefits and contributions both to the community and subscribers.

Does KCTC offer vacation rates?

Yes, KCTC offers 50% off your telephone line rate and optional services (reoccuring monthly charges) for the amount of time you specify.

What long distance carrier is best for me?

KCTC only bills long distance for AT&T and our own 2 Carriers. It is best to pick a Long Distance plan that fits your needs. If you use a large amount of long distance, look for a plan with a small monthly charge. If your long distance usage is infrequent, then a plan with no monthly charge might work better for you. These plans usually run about 14¢ to 15¢ a minute, depending on carrier prices.

What long distance carrier is best for me?

KCTC only bills long distance for AT&T and our own 2 Carriers. It is best to pick a Long Distance plan that fits your needs. If you use a large amount of long distance, look for a plan with a small monthly charge. If your long distance usage is infrequent, then a plan with no monthly charge might work better for you. These plans usually run about 14¢ to 15¢ a minute, depending on carrier prices.

What is KCTC’s billing cycle?

KCTC bills are sent out on the first of each month and are due by the 20th. Second notices are sent out on the twenty-first. A late fee charge of 1.5% (of your total bill) is applied if payment is not received by the 20th.

Security Coverage Support

SecureIT Plus are provided by Security Coverage. If at any time you have questions regarding either of these services, please call 1-877-373-3320 for assistance.

In addition to their toll-free support line, Security Coverage provides the following support web sites for their services:

Official Security Coverage SecureIT Support Site