KCTC Receives Customer Service Award
National Award Recognizes Excellence in Customer Service

KCTC has received Pivot Group’s 2018 Outstanding Customer Experience Award for the second year in a row, recognizing excellence in customer service. Pivot Group is an independent research provider that monitors KCTC’s customer service efforts via follow up calls made to current customers.

To be selected for the award, companies must achieve a high overall satisfaction rating from customers based on their interactions with the company. Pivot Group asks about their experience, analyzes the data and compares the data to KCTC’s peers around the country. The top performing companies are recognized for excellence in customer service.

Casey Peck, General Manager of KCTC, said, “We are so proud to once again receive the Outstanding Customer Experience Award. This award recognizes our ongoing commitment to treat every customer as we would want to be treated. This award is an affirmation of the important work done by our customer service representatives and technicians.”

Pivot Group first offered the Outstanding Customer Experience Award in 2017. KCTC will be eligible to receive this award in future years.