Is your network cable unplugged?

If you are using a wireless network adapter, you can skip this step.

If you are not using a wireless network adapter, it is important that the network cable that runs between your computer and your router/DSL modem/wall jack is securely connected at both ends. The network cable is usually blue, but can also be grey, yellow, white or some other color. It’s connector ends will look like the ends found on a telephone cord, except that it is slightly larger and will have 8 metal pins instead of 4. Just like a telephone cord, the connector end will have a tab that needs to be pressed in order to remove it from a jack.

You can also use Windows to determine if the network cable might be unplugged:

WINDOWS XP: Click on the START menu and click CONTROL PANEL. In the upper left of the Control Panel click on SWITCH TO CLASSIC VIEW. Double click on NETWORK CONNECTIONS. Click on the VIEW menu and click TILES. Look for icons that are labelled as NETWORK CABLE UNPLUGGED.

WINDOWS VISTA: Click on the START menu and click CONTROL PANEL. In the upper left of the Control Panel click on CLASSIC VIEW. Double click on NETWORK AND SHARING CENTER. In the upper left of the Network and Sharing Center click on MANAGE NETWORK CONNECTIONS. Click on the VIEW menu and click TILES. Look for icons that are labelled as NETWORK CABLE UNPLUGGED.

If you find an icon labelled as NETWORK CABLE UNPLUGGED this may indicate that one of the ends of your network cable is indeed unplugged. However, if you have already checked you network cable, and verified that both ends are securely connected, this may be an indicator of several other problems. In this case, it is recommended that you contact KCTC Internet Support at 319-656-3668 for further assistance.