May 2013 Newsletter

Kalona Cooperative Telephone Company eNewsletter
Link to Kalona Cooperative Telephone Company
Scam Alert
Fake Antivirus Phone Scam Is Stealing Money And Identities
Ed Mattes Retires as Board President
KCTC Spam & Virus Protection Report Update
Go Pinterest-ing!
Cool Stuff To Pin On Your Pinterest Boards
This Month’s FAQ
How Can I Tell If My Email Account Has Been Hacked?
Sites Of The Month
Great Sites To Check Out In May
Two To View
A Couple Of Amazing Videos You Don’t Want To Miss
Short Tutorial
How To Add Smileys To Your Facebook Comments
Dear KCTC Internet Subscribers
Mothers Day For many of us, May is topped only by December in terms of special activities and celebrations. The school year is winding down, summer fun is gearing up, and you may have Mother’s Day gatherings plus graduations, showers, and weddings to attend. Take a break from the action now to get informed about online threats and opportunities.
This May issue starts with an alert about an antivirus phone scam that’s now making the rounds. Be sure your family, especially any older members who are fairly new to computers, are aware of this scam so they don’t become victims. Speaking of family, check out the original gift ideas in the Pinterest section. And keep going to learn about hacked email accounts, enjoy amazing videos, visit cool websites, and find out how to add smileys to Facebook.
The goal of each of our eNewsletters is to keep our subscribers informed regarding their Internet connection and to improve their Internet experience. We think you’ll find this information interesting.
To see what’s inside this issue, simply scroll down the eNewsletter or click on the links within the index to the left. Thanks for reading!
- The KCTC Internet Team
Scam Alert – Fake Antivirus Phone Scam Is Stealing Money And Identities
Scam Alert Many online scams start with an email but you also need to be cautious when the phone rings. There have been an increased number of reports recently of phone scammers claiming to be from Microsoft, or an antivirus company, or some random tech support facility. These callers will claim their systems have detected viruses and/or malware on your computer and they can help you with a lifetime of guaranteed support for just a one-time payment of $100 or so.
The process typically goes like this:
  1. The scammers first want you to download a remote access service and grant them access to your PC.
  2. Next the scammers want you to buy and install antivirus software that’s usually counterfeit or just a trial version that leaves you with non-functioning, useless protection. They may also recommend the latest Windows operating system, which is also likely to be counterfeit.
  3. Because the scammers were given unfettered access to your PC through the remote access service, they may install a backdoor Trojan — a malicious application that enables them to steal your passwords, use your system and Internet connection to send spam, and more.
If you receive a call from someone saying your PC has been compromised, just hang up the phone. Reputable companies will not make unsolicited calls about the health of your computer.
Microsoft recommends these do’s and don’ts to help prevent becoming a victim:
  • Be suspicious of unsolicited calls related to a security problem, even if the caller claims to represent a respected company.
  • Use up-to-date versions of operating system and application software.
  • Make sure security updates are installed regularly.
  • Use strong passwords and change them regularly.
  • Make sure your firewall is turned on and that antivirus software is installed and up to date.
  • Provide personal information, such as credit card or bank details, to an unsolicited caller.
  • Go to a website, type anything into a computer, install software, or follow any other instruction from someone who calls out of the blue.

Ed Mattes Retires from KCTC Board of Directors after 33 years.

Concluding 33 years service as a Director for Kalona Cooperative Telephone Company, Ed Mattes has announced his retirement. Ed has been a board member since 1980 and has held the position of Board President for the past 7 years.

Relatively new to the Kalona area when he was asked to consider running for election, Ed saw an opportunity to better get to know his community.   As the Secretary of Treasury for Slabach Construction, Ed had the skills to play an integral role in leading KCTC forward through the drastically changing landscape of the telecommunications industry.

Bringing television service to KCTC was one milestone that was of great significance to Mattes. “The cooperative members wanted a local option for television service and we were very proud to be able to offer KalonaTV to our community.”  Ed’s leadership has kept Kalona at the forefront of emerging technologies that keep the community connected. From the emergence of wireless cellular service to the more recent transition from copper to fiber optic infrastructure, Ed has guided KCTC through many challenges and achievements that have left us with one of the most advanced communications networks in the state.

Please join us in wishing Ed and his wife Joyce the very best in the next steps in their journey.


Kalona Connections- New Listings in Kalona

Donald Bell     656-2295



KCTC Spam & Virus Protection – Report Update


Email messages sent to KCTC customers: 4,851,991
SPAM email messages blocked by KCTC filters:
Percent of email received by KCTC servers as SPAM:
over 91%
Virus-infected email messages blocked by KCTC: 325

As always,you can check the KCTC Quarantine Report to see which messages are being filtered out by the KCTC spam filters, or use the “Quarantine” tab on KCTC Webmail. These standard features of all KCTC email accounts. For more information on the Quarantine option, go to the support page

KCTC offers a CONVENIENT monthly service to our customers who are tired of pop-ups and spyware, don’t want the responsibility of maintaining Microsoft Critical Updates, or don’t know when to download the latest virus definitions. SecureIT from SecurityCoverage and KCTC provides you with:

  • Fully managed 24-7 virus protection
  • Automated patch management for critical Microsoft patches
  • Fully managed spyware detection and removal
  • Hard drive optimization & notification
  • Integrated Internet pop-up blocker
  • Urgent alerting & notification
  • Monthly summary report

For more information about the SecureIT service, please visit, or call or stop by the KCTC office at 510 B Ave., Kalona – 319.656.3668, or email
Please note: this service is only available to Windows users.

Music Choice channels are moving!

Kalona Cooperative Telephone Company will be adjusting the location of your Music Choice channels on May 15th. This move will be necessary to create enough room for future content that we would like to provide. Currently the Music Choice channels are located on channels 500-545 of your KCTC video lineup. On May 15th you will find these channels have been moved to 800-845.

One of these additions we are making room for is a music video channel from Music Choice called SWRV (sounded out to resemble the word “swerve”) Programming on SWRV is interactive, based entirely on audience participation. The channel offers a full lineup of interactive programs, offering viewers the opportunity to submit user-generated content, vote for and rate videos and even takeover an entire programming block. SWRV features primarily mainstream pop and hit music videos. SWRV can be found on channel 800 after the transition has taken place.

Thanks for your support as we work to improve your services!

Go Pinterest-ing! – Cool Stuff To Pin On Your Pinterest Boards
Pin 1 Download Graphics to View Pin 2 Download Graphics to View Pin 3 Download Graphics to View

A Flowerpot That’s Customized For Mom

Now You Can Browse On Curved Surfaces

Ombre Colors Create Unique Photo Collage

You haven’t started pinning on Pinterest yet and you want to get started? If so, click here.
This Month’s FAQ – How Can I Tell If My Email Account Has Been Hacked?
This Month's FAQ Question: A friend of mine recently mentioned that his email account had been hacked. How will I know if the same thing happens to me?
Answer: That’s a great question to ask since this is a common problem. Here are the signs that your email or social network account has been hacked:
  • Friends, family members, or colleagues report getting a strange email from you, perhaps one that touts a shady-sounding business venture.
  • There are posts you never made on your social network page. These posts often encourage your friends to click on a link or download an app.
  • Your information was lost via a data breach, malware infection, or lost/stolen device.
If you believe your account has been compromised, change the password to that account and other key accounts as soon as possible. Create a unique password for each account. Your passwords should be long and use a mix of upper and lowercase letters, numbers, and symbols.
Should you be denied access to your account because a hacker changed the password, visit the Web service’s site immediately and follow the steps it has for recovering an account. For additional information or recommendations about online security in general, please contact us.
Sites Of The Month – Great Sites To Check Out In May
Browse Through Billionaires’ Backgrounds – This fascinating interactive site gives you a look at the world’s richest people including Bill Gates, Warren Buffet, and several members of the Walton family (of Wal-Mart fame). Get net worth summaries, find out about their prized possessions, and see how the rankings change over time.
Take A Virtual Tour Of The Smithsonian – The Smithsonian National Museum of Natural History showcases amazing collections that give visitors a look at ancient life forms, rare gems, and a variety of other natural science specimens and artifacts. If you can’t make it to Washington, D.C., take a virtual tour and roam around at your leisure.
Learn The Latest Sunscreen Guidelines – While skin protection is an all-year issue, it becomes particularly critical during summer months when more skin is exposed. Before you shop for your next bottle of sunscreen, check out this site. It defines the acronyms (UVA, UVB, and SPF) and gives the new rules for sunscreen labels.
Don’t Settle For Ho-Hum Hamburgers – May is National Hamburger Month so it’s time to fire up the grill and celebrate. If you’re hungry for some new ideas, look through this site’s hamburger recipes that range from basic to gourmet. Be sure to watch the video on how to make a perfectly cooked hamburger.
Two To View – A Couple Of Amazing Videos You Don’t Want To Miss
Cool Video 1 - Download Graphics to View Cool Video 2 - Download Graphics to View
Dog Drinking Water … Very Slowly
This footage from “Secret Life of Dogs” shows an Alsatian (or German Shepherd) dog drinking water in ultra slow motion. At times, its tongue looks more like a sea creature. Who knew that such an ordinary activity could look so extraordinary?
Food For Thought On 2,000 Calories
The average adult needs to consume about 2,000 calories daily to maintain his or her weight. But what does 2,000 actually look like? This video takes popular foods — including bagels, eggs, Big Macs, and pizza — and shows how much of each totals 2,000 calories.
Short Tutorial – How To Add Smileys To Your Facebook Comments
Want to go a step beyond text-only emoticons such as :-) when you comment on a friend’s Facebook post? As long as you know the “code,” you can insert a cute and colorful smiley instead.
Simply type in the right characters, provided in the chart below, and they will change to the corresponding smiley when you post a comment. You’ll note there are sometimes several different shortcuts listed for the same smiley; just take your pick.
Smileys Chart 


We hope you found this newsletter to be informative. It’s our way of keeping you posted on the happenings here. If, however, you’d prefer not to receive these bulletins, click here.
Thanks for your business!
Best regards
Casey Peck
General Manager
Kalona Co-op Telephone Co.
510 B Ave
Kalona, IA 52247
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